Return & Refund Policy

Last updated: [10-02-2026]

At HORECA MARKET UAE, we are committed to delivering high-quality products to our customers. If you receive any damaged, defective, or incorrect items, we will arrange a replacement or refund according to the policy below.

1. Eligible Returns

Returns are accepted only in the following cases:

• Product is damaged or defective

• Product is expired

• Wrong item delivered

• Product quality is not suitable due to supplier/manufacturing defect

Note: Due to the nature of perishable and frozen food products, returns are not accepted for:

• Change of mind

• Incorrect order placed by the customer

• Products that were stored improperly after delivery

2. Return Timeframe

• Customers must report the issue within 24 hours of delivery

• Claims received after 24 hours may not be accepted

3. Return Conditions

To qualify for a return:

• Product must be unused and in original packaging

• Keep the product frozen/refrigerated as required

• Provide photos or videos clearly showing the defect or damage

• Invoice must be provided

4. Return Process

1. Contact us via:

   • WhatsApp: 0507696430

   • Email: [support@mirbatfoodstuff.com]

2. Share:

   • Order date

   • Product details

   • Photos/videos of the issue

3. Our team will review and respond within 1 hour on business days

4. If approved:

   • Replacement will be arranged free of cost, or

   • The refund will be processed within 1 hour. after taking the products

5. Refund Method

• Refunds will be issued through the original payment method

• Processing time: 1 business days

• For Cash on Delivery orders, refund will be made via bank transfer, credit note or Cash payment (Customer choice)

6. Pickup of Returned Products

• Our delivery team may collect the defective product, if required

• In some cases, disposal instructions may be provided without pickup

7. Non-Returnable Items

• Opened or partially used products (unless defective)

• Products damaged due to improper storage after delivery

• Special order or customized items

8. Contact Information

HORECA MARKET UAE
WhatsApp: 0507696430
Email: support@mirbatfoodstuff.com
Delivery: All over UAE